The safety and security of our customers is the highest priority at Mova99 LLC. If you encounter anything suspicious, report it to us immediately.
What to Report
- Phishing emails or messages pretending to be from Mova99
- Fake Mova99 websites, apps, or social media accounts
- Unauthorized charges on your account or payment method
- Someone attempting to access your account without your permission
- Fraudulent referral code abuse
- Counterfeit products promoted using Mova99 branding
- Any suspicious communications claiming to represent Mova99
How to Report
Dedicated fraud line: fraud-alerts@mova99.com
General support: support@mova99.com
Subject line: "Security Report — [Brief Description]"
Please include screenshots, URLs, phone numbers, email addresses involved, and when you first noticed the activity.
Protecting Your Account
- Never share your Mova99 password — we will never ask for it
- Use a strong, unique password
- Verify all emails claiming to be from Mova99 come from our official domain
- Log out on shared or public devices
Critical Warning: Mova99 LLC will NEVER ask you to send money, gift cards, or cryptocurrency to resolve any issue. Any such request is a scam. Report it to fraud-alerts@mova99.com immediately.
Security Questions
How do I know an email is really from Mova99?
Official emails always come from our @mova99.com domain. We will never ask for your password, and we will never request payment by gift card, wire transfer, or cryptocurrency.
I think someone accessed my account — what should I do?
Change your password immediately and email fraud-alerts@mova99.com with details of what you noticed and when.
I found a fake site using the Mova99 name.
Report it to fraud-alerts@mova99.com with the URL and screenshots. Only shop at the official website, www.mova99.com.
What information should I include in a report?
Include screenshots, URLs, phone numbers, email addresses involved, and when you first noticed the activity.