Answers to the most common questions about orders, shipping, refunds, and our referral programme. Tap any question to expand it.
Support is available 24/7, Sunday to Saturday. Email support@mova99.com anytime.
Orders & Payments
How do I place an order?
Browse products, select your colour and size, add to cart, and check out. We accept Visa, Mastercard, Amex, and Discover via our secure checkout.
Can I cancel my order?
Yes — but only if we have not yet placed the order with our supplier. Contact support@mova99.com immediately after placing your order. Once the order has been submitted for fulfilment, it cannot be cancelled.
Is my payment secure?
Yes. All payments are processed through our secure, industry-certified payment processor. Mova99 LLC never stores your card details.
Shipping & Delivery
How long does shipping take?
4–9 business days after 1–3 days of processing, for a total of 5–12 business days from the order date. Shipping is free on every order.
Do you ship internationally?
We ship to all 50 U.S. states, including Alaska and Hawaii. We do not ship outside the United States.
I entered the wrong address — what do I do?
Contact support@mova99.com within 2 hours of placing your order. After 2 hours, we cannot guarantee an address change.
How do I track my order?
Log into your account, go to My Orders, and click your order for tracking. You also receive a tracking email when it ships.
Returns & Refunds
When can I get a refund?
Only if we have not yet placed the order with our supplier. Once the order has been submitted or shipped, we do not offer refunds except for damaged, defective, or wrong items.
When will I receive my refund?
Once approved, refunds process within 5–10 business days to your original payment method.
Referral Programme
How do I get my referral code?
Log in and go to Settings — your code is displayed there.
When is my referral code applied?
The referral code must be entered at sign-up. It cannot be applied after registration.
How do I receive my referral commission?
Contact support@mova99.com at the end of each week to request your commission payout. We verify your referral activity and process your payment.
How much is the referral commission?
You earn 10% commission on qualifying orders placed by customers you refer.
Can I see my referral earnings?
Referral statistics and earnings are managed by Mova99 LLC. Contact support@mova99.com to enquire about your balance.
Still need help?
Email support@mova99.com with your Order ID and a clear description of your issue. We respond within a few hours, 24/7.