1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Mova99 ("we," "our," or "us"), governing your access to and use of the Mova99 website located at www.mova99.com and all related services, features, and content (collectively, the "Service").
By accessing or using our Service, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
2. Eligibility
To use Mova99, you must:
- Be at least 18 years of age, or the age of majority in your jurisdiction
- Be a legal resident of the United States or an eligible country we ship to
- Have the legal capacity to enter into a binding contract
- Not be barred from receiving services under applicable law
By using our Service, you represent and warrant that you meet all eligibility requirements.
3. User Accounts
3.1 Account Registration
You may browse Mova99 without an account, but creating an account is required to access certain features such as order history and saved preferences. You may also check out as a guest without creating an account.
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.2 Account Security
You must notify us immediately at support@mova99.com if you suspect unauthorized access to your account. We offer two-factor authentication (2FA) and strongly recommend enabling it. We are not liable for any loss or damage arising from your failure to maintain account security.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties. You may delete your account at any time by contacting support@mova99.com.
4. Products, Orders & Fulfillment
4.1 Product Listings
Mova99 is an e-commerce marketplace. Products displayed on our platform are sourced from carefully vetted third-party suppliers. We make reasonable efforts to ensure product descriptions, images, and pricing are accurate, but we do not warrant that product descriptions or other content is error-free, complete, or current.
We reserve the right to limit quantities, refuse orders, or discontinue products at any time without prior notice.
4.2 Pricing
All prices are listed in US Dollars (USD). Prices are subject to change without notice. We reserve the right to correct pricing errors even after an order has been placed. In the event of a pricing error, we will contact you and provide the option to proceed at the correct price or cancel your order for a full refund.
4.3 Order Acceptance
Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. An order is confirmed only when you receive an order confirmation email from us. We are not liable for any loss or damage if we cancel or refuse an order.
4.4 Fulfillment & Shipping
Orders are fulfilled by our trusted third-party fulfillment partners. Estimated delivery times are provided at checkout and in your order confirmation but are not guaranteed. Delivery times may vary due to factors outside our control including carrier delays and weather events.
- Shipping is free on all Mova99 orders
- Tracking information will be provided via email once your order ships
- We are not responsible for delays caused by shipping carriers
5. Payments
All payments are processed securely by Stripe, Inc. By placing an order, you authorize us to charge your selected payment method for the total order amount including applicable taxes.
- We accept all major credit and debit cards supported by Stripe
- Payment is charged at the time of order placement
- We do not store your full credit card number — payment data is handled entirely by Stripe
- All transactions are encrypted using industry-standard SSL/TLS technology
Stripe's terms of service apply to payment processing: https://stripe.com/legal
6. Returns, Refunds & Cancellations
6.1 Return Policy
We accept returns within 30 days of delivery for items that are:
- Defective, damaged, or not as described
- Received in incorrect size or color due to our error
To initiate a return, contact us at support@mova99.com with your order ID and photos of the item. We will provide return instructions within 2 business days.
6.2 Refunds
Approved refunds will be issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item.
6.3 Order Cancellations
Orders may be cancelled within 12 hours of placement if fulfillment has not yet begun. To cancel an order, contact support@mova99.com immediately with your order ID. Once an order has been submitted to our supplier for fulfillment, cancellation may not be possible.
7. Referral & Affiliate Program
Mova99 offers an affiliate and referral program. By participating, you agree to the following:
- Referral commissions are earned at 10% of the net sale value of qualifying referred orders
- Commissions are credited after the referred order is confirmed and the return window has passed
- Referral links must not be used for self-referrals or fraudulent transactions
- We reserve the right to withhold or reverse commissions for suspected fraud or abuse
- Referral program terms may change at any time with reasonable notice
Participation in the referral program is voluntary and does not create an employment or agency relationship between you and Mova99.
8. Prohibited Conduct
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Submit false, misleading, or fraudulent orders or account information
- Attempt to gain unauthorized access to any portion of the Service or its infrastructure
- Engage in any activity that disrupts, damages, or impairs the functioning of the Service
- Use automated bots, scrapers, or crawlers without our prior written consent
- Reverse engineer, decompile, or disassemble any part of our platform
- Reproduce, duplicate, sell, or exploit any portion of the Service without permission
- Harass, threaten, or harm other users or Mova99 personnel
Violation of these prohibitions may result in immediate account termination and, where applicable, legal action.
9. Intellectual Property
All content on Mova99 — including but not limited to text, graphics, logos, images, and software — is the property of Mova99 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of our Service or its content without our prior written permission.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MOVA99 DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content on the Service.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOVA99 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOVA99 IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
12. Indemnification
You agree to indemnify, defend, and hold harmless Mova99 and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your use of or access to the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any content or information you submit through the Service
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Mova99 operates, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration against Mova99.
14. Privacy
Your use of Mova99 is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.
15. Changes to These Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last Updated" date at the top of this document and, where appropriate, by sending an email notification to registered users. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
Mova99
96 Clinton Ave PMB 570
Newark, NJ 07114, United States
Email: support@mova99.com · Website: https://www.mova99.com
Terms Questions
How old do I need to be to use Mova99?
You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Service.
Do I need an account to buy?
No. You can browse and check out as a guest. An account is required for order history and saved preferences.
Who processes my payment?
All payments are processed securely by Stripe, Inc. Mova99 does not store your full credit card number.
What commission does the referral programme pay?
Referral commissions are earned at 10% of the net sale value of qualifying referred orders.
Can I cancel an order?
Orders may be cancelled within 12 hours of placement if fulfilment has not yet begun. Contact support@mova99.com immediately with your order ID.